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All our orders are despatched from the UK. We aim to ship out all orders made Monday - Friday before 1pm on the same day. 

Tracking information would be sent in despatch confirmation emails if your order is trackable.

You can choose next working day delivery at an extra cost. cut off time is 15.00 GMT. Orders placed after this time would be despatched the next working day however please call us to find out as in some cases we might be able to get your order out the same day.

Genetix cannot be held responsible for parcels delayed due to customs, weather, natural disasters, fire, riot, strikes, or failure of telecommunication systems.

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